Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Pressurised Products will not be dispatched and will be refunded for any orders outside UK SOME PRODUCTS WILL NOT BE SUPPLIED TO ANYONE UNDER THE AGE OF 18 YEARS. IF IN DOUBT WE WILL ALSO ASK FOR IDENTIFICATION ON ANY ORDERS. Shipping: Free Standard delivery within the UK only Metro Pharmacy/Easywellbeing is committed to delivering your orders as fast and efficiently as possible, whether you're in a capital city or remote country area on the other side of the world. Once payment for your order has been received, we aim to dispatch it within 24 hours (but often on the same day) provided the items you order from us are in stock; we aim to deliver them direct to your door within 3 to 5 working days. Some items may take longer All orders are offered free Standard delivery within the UK only. This Standard Delivery service is RoyalMail Second Class with no tracking available, includes packaging, handling and Royal Mail delivery postal costs. You will have the option to upgrade to First Class Recorded or Special Delivery on checkout. International shipping is available and can only be tracked once the item has been signed for in your country. Unfortunately any addresses supplied to us that are PO BOX will NOT be offered with any tracking service. If you decide to use a PO BOX address then we are not liable for any delays or undelivered items. All other personal address will be tracked. We do NOT deliver these items to Aramex house as they are restricted to send on to some countries. Please provide an address in the UK or a personal address in your country that is NOT a PO BOX address, there is charge for this service. Please contact our Customer Services for more info. Products are dispatched within one to two working days via Royal Mail, and take approximately 2 to 5 working days to be delivered. We deliver all items in stock Monday to Friday. Orders placed during weekends and bank holidays or any public holidays will be dispatched on the next working day. Please send us an email if you have not received your order within delivery time offered. Metro Pharmacy/Easywellbeing is not liable for any losses that occur as a result of an incorrect address. Please check your details very carefully before confirming and finalising the order as we cannot cancel the order or refund any money lost due to an incorrect address. If there's no-one home when your item is delivered: If Royal Mail is unable to deliver your items, it is your responsibility to arrange for redelivery with Royal Mail. If there is no-one in when your items are delivered, the Royal Mail courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order. Delivery to Europe - Delivery to countries in Europe is charged at a rate of £10.00 per item. - Price may vary on weight. - Delivery is within 7-15 working days after products are dispatched. - Some items may take longer Delivery to rest of the world - Delivery to all other countries (excluding the UK and Europe) are at a rate of £15.00 per item. Prices will be converted at checkout if need be. - Price may vary on weight. - Delivery is within 7-15 working days after products are dispatched. - Some items may take longer Metro Pharmacy/Easywellbeing is not responsible for customs charges incurred at destination. Metro Pharmacy/Easywellbeing is not responsible for any delivery delays caused by external factors such as customs. Please check your countries custom regulations before confirming order as it may possible certain items are restricted in your country, we are not responsible for any losses or delays. In event of custom issues, if we receive your order back to our warehouse we may deduct delivery charges before issuing refund .

Privacy & Security

This web site is owned and operated by Metro Pharmacy Ltd T/A as Easywellbeing.com and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback. Personal Information Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in the United Kingdom. Use of Information Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. Collecting Information on Registered Members As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below. Registration Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account. Credit Card Details Credit Card details are only stored for the processing of payment and will be deleted once payment is processed. Disclosure Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services. Security We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. Collecting Information for Users IP Addresses Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user. Cookies and Applets We use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your session ID and a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site. Access to Information We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. Problems or questions We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us. Further Privacy Information For more information about privacy issues in the UK and protecting your privacy, visit the Information Commissioner's Office web site; http://www.ico.gov.uk

Returns & Replacements

Should you have a need to return goods, please e-mail healthshop@easywellbeing.com, or contact customer services by telephone on 020 8953 3320 between Mon-Fro 9.30am-4.30pm who will be pleased to assist you by forwarding a Returns Form. Once the Returns Form has been completed it must be sent back to us by email. Our customer services team will provide you with goods return authorisation which you must provide with your return. Please ensure you have your order reference number ready when contacting us. When returning goods (except when goods are faulty), the customer will carry the cost of returning goods. To return products, please: 1. Complete and return the Returns Form (available by emailing healthshop@easywellbeing.com). 2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details. 3. Send it back to: 11 Leeming Road, Borehamwood, Hertfordshire WD6 4EB United Kingdom Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal nature cannot be returned due to reasons of hygiene. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. Any refunds, exchange or credit will only be issued once we receive product(s) to our warehouse. CANCELLATIONS In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at healthshop@easywellbeing.com before returning an item to request a Returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse a £5 handling charge will apply. Your statutory rights are not affected. .

Ordering

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 020 8953 3320. 1) Delivery charges will be shown prior to you placing your order. 2) You will be required to pay for the goods in full at the time of ordering. 3) We use secure sagepay payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect. 4) Promotional prices only apply during the period stated. 5) All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. 6) Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. 7) Once your order is complete we will notify you of the dispatch date.

Payment, Pricing & Promotions

Website is SSL protected, once you checkout you will be redirected to Sage Pay, we support all credit/debit cards and paypal. .

Viewing Orders

Orders can be viewed under my account.

Updating Account Information

Log in into my account and update all account information.